Customer Support Agent

A customer support agent, end to end: triage, route, look up the facts, answer. Jev triages in one call with three questions: the intent (billing, orders, tech), whether the message needs a human (a legal threat, an injury, a threat to leave, a security incident, however calmly written), and urgency (priority). Code routes: a human if needed, otherwise the right specialist. The specialist answers from the looked-up order facts, and Jev's grader scores every answer against a rubric. Against it: one LLM agent that picks the route and writes the answer in a single prompt. Traced. Measured: route accuracy, answers passing the grader, cost per passing answer.